HOW WE USE COLLECTED INFORMATION

The Lifestyle Meal Prpe collects and uses Users personal information for the following purposes:

To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emailsThe email address Users to provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

WEB BROWSER COOKIES

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. The user may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 GIFT CARDS

You may purchase and/or otherwise receive Gift Cards through the Site and/or App. You must create or have an existing and valid account with TLS Meal Prep in order to redeem a Gift Card. All accounts are subject to the Terms in all respects. TLS Meal Prep Gift Cards may be redeemed on the Site or on the App. Redemption of Gift Cards will result in the application of a credit to your account in the amount of the Gift Card balance. Any Gift Card balance will be applied toward your purchase of HelloFresh Offerings until the Gift Card is depleted. Gift Cards are not redeemable for cash or credit, except to the extent required by applicable law. TLS Meal Prep is not responsible for lost or stolen Gift Cards. Lost or stolen Gift Cards cannot be replaced (except as required by law). All sales of Gift Cards are final and nonrefundable.

VOUCHERS

TLS Meal Prep may offer discount promotions, free/discounted trials, or other types of vouchers (“Vouchers”). In order to utilize the offer on the Voucher, users need to create an account through the Site or App and input their information and the code found on the Voucher (“Voucher Code”) to redeem. If you purchase any Voucher, Voucher is deemed to have been sold at the time of payment for it. The discount found on the Voucher only lasts for the first week of your subscription plan, unless it specifically states otherwise on the Voucher or when you sign-up. Similarly, a Voucher may only be used once and may not be copied, reproduced, distributed, or published either directly or indirectly in any form or stored in data retrieval systems without our prior written approval. Additionally, Vouchers are only for first-time users of TLS Meal Prep, unless the Voucher states otherwise. TLS Meal Prep reserves the right to withdraw or deactivate any Voucher (other than one which has been purchased) for any reason, at any time. For the avoidance of doubt, and in accordance of the foregoing sentence, TLS Meal Prep reserves the the right to withdraw or deactivate any of your outstanding referral credits or similar Vouchers in the event your referral code is posted to a third party website (excluding your own social media profile(s) or blogs), or if you otherwise violate these Terms. Vouchers may only be redeemed through our Site or App, and not through any other website or method of communication. To use your Voucher, you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these Terms and any special conditions attached to the Voucher.

SHIPPING

When orders are placed online you have the option to choose to pickup at the store for free or select delivery, which is a $74 minimum order.

DELIVERY

TLS Meal Prep Delivery Week. TLS Meal Prep ’s “Delivery Week” begins on Saturday and runs through the following Friday. The start of our Delivery Week means that new Meal Kits are available to be delivered in your Meal Box.

CANCELLATIONS

Once an order is placed online and the customer once to cancel for any reason we will fully refund the customer’s card if the order has not be completed by our credit processing servicer. If the order is complete we will charge the total amount of the bill.

LIFESTYLE PACKAGES

Once any lifestyle package coupon is brought the buyer has 90 days from the date of purchase or the first date of order to start this coupon. All items are intended to be used as a meal plan which equals to 6 items a day.  This package does not include any additional shipping or delivery charges and must be picked up at the store unless agreed upon at the time of purchase. The package is intended to be used by only the purchaser and it is the purchaser duty to keep his/her code confidential and stored in a safe place. If the total packages are not used within the 30-day window of the first order, then the coupon will be considered expired and the remaining balance of the package is equal to zero. There are no refunds for any lifestyle packages once items are ordered and used. The customer can contact the management team in writing their email at eatwell@tlsmealprep.com and state attn lifestyle package activation for any question about the lifestyle package.

FORCE MAJEURE

We will not be liable or responsible for any failure to perform, or delay the performance of, any of our obligations that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes, but is not limited, to the following: (1) Strikes, lock-outs, or other industrial action; (2) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war, or threat or preparation for war; (3) Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or other natural disaster; (4) Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport; (5) Impossibility of the use of public or private telecommunications networks; and (6) The acts, decrees, legislation, regulations, or restrictions of any government.

Our performance under these Terms is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable efforts to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms may be performed despite the Force Majeure Event.

RECEIPT OF THE MATERIALS AND FOOD PREPARATION

TLS Meal Prep uses specific materials to refrigerate perishable items and also uses third-party delivery companies to deliver Meal Boxes to customers. Please note that you are responsible for reviewing the Meal Box upon delivery and inspecting all of the Products contained within for any defects or other problems upon delivery. If you are not home when your Meal Box is delivered, the Meal Box will be left at your door or in a common area. Upon the completion of your review of the Meal Box, we recommend that you place all perishables in your refrigerator to ensure the ingredients’ integrity. The risk of loss and/or damage passes to you at the time of delivery. We highly recommend that you review the USDA’s instructions on safe food handling, which can be found here. All items are solely at your risk from the time of delivery. As such, you are solely responsible for any preparatory steps, storage of the contents of any Meal Kits, safe washing (we recommend that all fresh produce is washed prior to inclusion in any meal), and the cooking of all the ingredients of the respective Meal Kits. We recommend that you use a thermometer to measure the temperature of any poultry, fish, or meat products that arrive in the insulated portion of the Meal Box, and, pursuant to USDA Guidelines (found here), you should utilize said thermometer to ensure that they are at (or below) 41 degrees Fahrenheit.

NUTRITIONAL CALCULATION

Nutrient values are estimates only. Variations may occur due to product availability and food preparation. Nutrition may vary based on methods of preparation, origin, and freshness of ingredients, among other factors.

We use MenuCalc software to develop nutrient value estimates. MenuCalc is a nationally recognized web-based online software for calculating the nutrition results. It is National Restaurant Association endorsed and an FDA recognized method for analysis. MenuCalc calculates nutrition results using a method called database nutrition analysis, one of two approved methods by the FDA for obtaining nutrition analysis. Database analysis allows a user to use a database of previously analyzed ingredients to calculate nutrition results. While we do our best to ensure accuracy, we make no representation or warranty regarding the information contained in the MenuCalc database, and there can be no assurance that any of the information contained therein has not been, or will not be changed or altered.

This Site is not a substitute for the services of a trained health professional. Although we provide nutritional information for our recipes, the information on this Site is for informational purposes only. No information, services, or materials offered by or through this Site shall be construed as or understood to be medical advice or care. None of the information on this Site shall be used to diagnose or treat any health problem or disease. You must consult with a physician, doctor, or healthcare provider before taking any product or using any information on this Site. Please discuss any concerns with your physician or registered dietitian.

This Site is not a substitute for the services of a trained health professional. No information, services, or materials offered by or through this Site shall be construed as or understood to be medical advice or care. None of the information on this Site shall be used to diagnose or treat any health problem or disease. You must consult with a physician, doctor, or healthcare provider before taking any product or using any information on this Site. Please discuss any concerns with your physician or registered dietitian.

REFUNDS

In the event that you are unhappy with any part of your Meal Box, or a specific Meal Kit, you can reach out to us at eatwell@tlsmealprep.com or call Customer Care at (347) 926-3292. Please do so within five (3) days of the date you received the unsatisfactory item. If related to ingredients or condition of a Meal Kit, we may give you credit for the individual ingredient or Meal Kit, and in some situations, issue a partial or full refund for the ingredient or the Meal Kit. We reserve the right, however, to require either the return of the unsatisfactory ingredient or Meal Kit, or a photograph of such, before any partial/full refund or credit will be issued.

HOW WE USE COLLECTED INFORMATION

The Lifestyle Meal Prep collects and uses Users personal information for the following purposes:

  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emailsThe email address Users to provide for order processing will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

CHILDREN

this site is not intended for persons under 13 years of age. we do not knowingly solicit or collect personal information from or about children, and we do not knowingly market our products or services to children. if you are under the age of 13, please do not submit any personal information to us, and rely on a parent or guardian to assist you.

LINKS TO OTHER SITES

our website may contain links to third-party websites, products, and services. we cannot control how third parties may use personal information you disclose to them, so you should carefully review the privacy policy of any third-party website you visit before using it or disclosing your personal information to it. while we make reasonable efforts to try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites.

INTERNATIONAL USERS

the information you provide may be transferred or accessed by entities around the world as described in this privacy policy. we abide by the “safe harbor” framework set forth by u.s. department of commerce regarding the collection, use, and retention of personal information collected by organizations in the European union and Switzerland. more information about u.s. department of commerce safe harbor program can be found at http://www.export.gov/safeharbor/.

CHANGES TO THIS POLICY

please check this privacy policy periodically to inform yourself of any changes. we reserve the right to modify or supplement this privacy policy for any reason.

CHANGES TO THIS PRIVACY POLICY

smoothie haven has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site,revise the updated date at the bottom of this page, send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

 

HOW WE PROTECT YOUR INFORMATION

 

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

 

CONTACTING US

 

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

The Lifestyle Meal Prep

www.tlsmealprep.com

7416 beach channel dr, Queens NY 11692

3479263292

checkusout@smoothiehaven.info